The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
This shop complies by all of the privacy policies set by Etsy and is GDPR-compliant.
1.) Any personal information collected is used only for getting your product to your door. This can include - Address, name, items ordered and other extras if you have requested so.
3.)Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Your information will be shared with etsy, and other companies which may be used to get your product to you.
5.)I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
6.) Your rights as a buyer - Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7.) Need to contact me - If you have any need to contact me please do so by messaging me using the messaging section on Etsy, all of my personal information is viewable below.
Please contact me if you need a large amount of pins. I love helping out with big orders! :)
2021 UPDATE: I AM CURRENTLY ALLOWING ON AVERAGE 7-15 WORKING DAYS FOR INTERNATIONAL ORDERS (MONDAY-FRIDAY). All orders will be posted as soon as possible. If you live in the UK we send our orders the same/next working day (if not custom). For international orders, we send all orders the same/next working day via "Royal Mail Standard".
With the current Covid-19 pandemic, please allow for some delays that could possibly occur. (over the time limit/customs etc) I am getting everything posted on time OR before the scheduled dispatch date. If you paid for "STANDARD INTERNATIONAL", you will have proof of postage. "TRACKED AND SIGNED" will have tracking. Please be aware of this when ordering, and select tracking if desired.
If you pre-order an item then as soon as it is available I will dispatch the order to you.
The size of all of my products are listed in their descriptions
Please let me know if the item is a gift and I will not include the invoice. When gift packaging is selected, the item will be wrapped in a small brown box with a ribbon. This is only for the paid for gift wrapping. If you state it is a gift, it will be packed the same as normal orders, just without the invoice.
Orders to the UK all come with a tracking number, which will show when the order has been delivered, this can be confirmed using Royal Mail. International Orders - In order to keep shipping costs as low as possible, orders are not automatically going to be sent using "tracked and signed". If you would like your order to be trackable, please pick this as an option when placing your order - it only costs a little more.
Custom/Personalised Orders. If you have a custom order you'd like to have created, please message me and I will help however I can with your requests. Please double check addresses etc, as I am unable to refund orders if they are sent to the incorrect address.